Hello BPCL: Book LPG cylinder

Hello BPCL enables management of liquefied petroleum gas (LPG) connections and cylinder bookings across residential and commercial settings. Through a single interface, users can register new Bharatgas LPG connections, track enrollment status, and book cylinder deliveries, consolidating the administrative and operational tasks involved in LPG service management.

The core functionality revolves around cylinder booking, offering both 14-kilogram domestic and 19-kilogram commercial cylinders. Users place orders based on their specific needs—whether for household kitchens or small businesses using LPG as a primary fuel source. The app displays real-time status updates on each booking, allowing users to track delivery progress and expected arrival times.

For new customers, the app handles initial registration for new Bharatgas LPG connections. Users initiate and monitor enrollment status as their application progresses through verification and approval stages, eliminating the need to visit offices or make repeated phone calls. The tracking functionality provides transparency at each step, showing exactly when their connection will be activated.

Before an LPG connection becomes operational, regulations require a mandatory inspection. The app allows users to book the inspection directly through the platform at a convenient time, rather than coordinating through traditional channels. This integration prevents the inspection process from becoming a delay in connection activation.

Installation services are incorporated into the app's workflow. Users can book gas connection installation via the mechanic services, scheduling at their preferred time. Rather than requiring separate interactions with multiple service providers or office visits, the entire connection setup process is accessible through one platform.

Beyond initial setup, the app provides ongoing support for equipment maintenance. Gas stove repair services are available for users whose cooking appliances require repair. The app also offers Suraksha hose—a safety upgrade or higher-specification option for enhanced performance and durability.

For customers whose needs evolve, the app supports connection upgrades and transfers. Users with growing gas requirements can upgrade to a double-bottle connection, increasing storage capacity without canceling and re-registering. Users changing distributors or seeking a new provider can transfer their connection through the app, simplifying what might otherwise require extensive paperwork and coordination with multiple parties.

Payment flexibility is built into the booking and service workflow. The app accepts multiple payment methods including UPI, credit cards, debit cards, and net banking. This range accommodates different user preferences and ensures payment method is not a barrier to booking or paying for services.

The interface is available in 12 languages: Hindi, Tamil, Telugu, Malayalam, Kannada, Punjabi, Gujarati, Marathi, Bengali, Assamese, Odia, and English. This language coverage extends the app across India's linguistic regions, enabling users to interact in their native language.